Privacy is especially important when a family seeks guidance about mental health or addiction. We aim to request only the information needed to respond and coordinate the admissions process.
1. Who is responsible for your information
Solarium Global Health, operating in Morelos, Mexico, is responsible for the use and protection of personal information received through this website and its contact channels. This policy applies to initial guidance, contact requests, and admissions coordination.
Clinical care, if a person is admitted, may be subject to additional privacy notices and consent documents presented separately.
2. Information we may collect
Depending on the channel you use and the information you choose to provide, we may receive:
- Identity and contact information, such as name, phone number, email address, and country.
- Information included in a guidance request or shared during a conversation with admissions.
- Information about the prospective patient, companions, or family members when needed to respond.
- Basic technical information, such as IP address, device type, browser, date, time, and pages visited.
Please do not send complete medical records, government identification, financial information, or unnecessary information through the website’s general contact form.
3. How we use information
Necessary purposes
- Respond to requests for information and guidance.
- Contact the person making the request by phone, email, or WhatsApp.
- Develop a preliminary understanding of the case’s clinical and logistical needs.
- Assess whether an admissions process may continue.
- Coordinate assessments, documentation, travel, transportation, and arrival when applicable.
- Maintain security, prevent misuse of the website, and comply with legal obligations.
Secondary purposes
Only when there is a valid basis or authorization, we may use contact information to follow up on a pending request or share institutional information related to the services requested. You may ask us at any time not to use your information for these secondary purposes.
4. Sensitive personal information
Information about physical or mental health, substance use, diagnoses, or treatment may be considered sensitive personal information. If you voluntarily provide this type of information during initial guidance, it will be used only to understand the case, assess the possibility of care, and coordinate next steps.
The website form is not a medical record or an emergency channel. Share only essential information. If there is an immediate danger, contact your local emergency services.
5. Technologies, analytics, and logs
The website may use essential cookies and measurement tools to support basic functions, understand page performance, measure campaigns, and prevent abusive activity. These technologies may record device identifiers, navigation activity, referral source, and interactions with contact buttons.
When optional advertising or analytics tools are enabled, we will aim to provide any controls required by applicable law. You can restrict some technologies through your browser settings, although certain functions may be affected.
6. Service providers and disclosures
We may allow providers that operate services on our behalf to access information, including website hosting, communications, security, messaging, request management, or measurement providers. These providers must process information according to instructions and confidentiality measures.
We may also disclose information when necessary to protect a person’s life or safety, comply with a legal obligation, respond to a competent authority, arrange possible medical care, or make another disclosure permitted by applicable law. Some providers may operate outside Mexico.
We do not sell personal information.
7. Security and retention
We use reasonable administrative, technical, and physical measures to reduce the risk of loss, unauthorized access, alteration, or disclosure. No transmission or storage system can guarantee absolute security.
We retain information for the period needed to respond, follow up on a request, document admissions decisions, comply with legal obligations, and address potential liabilities. Information is then deleted, blocked, or de-identified according to applicable retention periods.
8. Your privacy rights and withdrawal of consent
Depending on applicable law, you may request access to your personal information; correction of inaccurate or incomplete information; deletion when you believe it should no longer be processed; or objection to specific uses. You may also ask to withdraw consent or restrict the use and disclosure of your information.
A request should include the individual’s name, a method for receiving a response, the right being exercised, a description of the relevant information, and documents that verify identity or legal representation. We may request additional information only when necessary to process the request.
You may begin a request using the channels listed at the end of this policy. The team will explain the secure method for submitting it and will respond within the periods required by applicable law. In some cases, information cannot be deleted immediately when a legal obligation requires its retention.
Residents of jurisdictions that provide additional privacy rights may contact us to make a request. We will evaluate the request under the law applicable to the particular processing activity.
9. Children and information about others
If you provide information about another person, you represent that you are authorized to share it or otherwise have a valid basis to do so. For minors or individuals under legal representation, we will request the involvement of a parent, guardian, or legal representative as appropriate.
10. Changes to this policy
We may update this policy because of legal changes, service changes, or new processing practices. The current version will be posted on this page with its revision date. When a change requires additional consent, it will be requested through an appropriate channel.
11. Privacy contact
To begin a privacy request, withdraw consent, restrict the use of information, or ask a question about this policy, contact Solarium Global Health: